Summer 2025 Internship - Associate Digital Marketing Specialist (Online)

Company: Zendesk
Location: San Francisco
Posted on: February 1, 2025

Job Description:

Summer 2025 Internship - Associate Digital Marketing Specialist (Online)
Apply locations San Francisco, California, United States of America time type Full time posted on Posted 3 Days Ago job requisition id R29801
Job Description
At Zendesk, we create software that powers exceptional customer service. Our easy-to-use & AI powered tools enable support teams to resolve issues quickly and efficiently. By keeping the customer at the center of the experience, our products help businesses to build personal connections and deliver seamless support across multiple channels-like email, chat, social media, and phone.
Growth Product Intern ProgramThe Growth Product team at Zendesk is dedicated to enhancing customer experiences by influencing conversion rates, trial engagement, expansion, and retention. We prioritize data-driven decision-making and foster open communication, creating an excellent environment for individuals eager to learn and make meaningful contributions.
This 9-week program, beginning in June 2025, is based in our San Francisco office, located in the heart of the downtown financial district.
What You'll Experience
As an intern, you'll join a cohort of like-minded peers and receive guidance from experienced product managers dedicated to supporting your growth. Your support team will include your manager, a peer buddy, and a senior mentor (Director+), providing you with personalized feedback and career development.
This is a great chance to build your professional network, gain hands-on experience, and lay the foundation for a successful product career. You'll also enjoy competitive compensation, benefits, and an end-of-program bonus to recognize your hard work. Plus, team lunches and unlimited snacks make the experience even sweeter!
Who We're Looking For
This program is ideal for rising undergraduate seniors (graduating May/June 2026) pursuing degrees in Business, Computer Science, Marketing, Communications, Program Management, or related fields. We're seeking enthusiastic, motivated individuals ready to make an impact.
Important Details

• 
  
• Program Dates: June 16 - August 15, 2025
  
• Location: San Francisco office (Monday-Thursday in-office, WFH Fridays)
  
  Join us for an unforgettable summer where you'll gain practical experience, grow your skills, and make lasting connections-all while contributing to meaningful work at Zendesk.
  What you'll be doing
  Within the Growth function, we have 1 role:
  
  • 
    
  • Product manager intern
    
    As one of our Product Manager interns, your key responsibilities may include the following:
    
    • 
      
    • Market Research: Conduct research to identify growth opportunities and analyze competitor strategies.
      
    • User Feedback: Collect and analyze user feedback to understand needs and pain points.
      
    • Product Development: Assist in defining product requirements and work with engineering and design teams.
      
    • A/B Testing: Design and implement experiments to evaluate new features and optimize user experience.
      
    • Performance Metrics: Track and report on key performance indicators (KPIs) related to user acquisition and retention.
      
    • Cross-Functional Collaboration: Work with marketing, sales, and support teams to align on growth initiatives.
      
    • Documentation: Maintain documentation of product features and testing results.
      
    • Strategic Initiatives: Contribute to strategies for market expansion and identify potential partnerships.
      
    • Learning: Stay updated on industry trends and seek mentorship to enhance product management skills.
      
    • Customer Journey: Assist in mapping the customer journey and improving onboarding processes.
      
      Who You Are:
      We are looking for passionate, creative, and proactive interns who are eager to learn and contribute to a dynamic team.
      Minimum Requirements:
      
      • 
        
      • Currently pursuing a bachelor's degree in Business, Marketing, Computer Science, Engineering, or a related field with planned graduation in Winter 2025 or Spring 2026.
        
      • Positive attitude with a product mindset.
        
      • Desire to learn new things quickly and willingness to learn in a fast-paced environment.
        
      • Strong analytical and problem-solving skills, with the ability to interpret data and make data-driven decisions.
        
      • Familiarity with basic product management tools (e.g., JIRA, Figma) and data analysis tools (e.g., Bigquery, Google Analytics).
        
      • Ability to work collaboratively in a team environment and build relationships with diverse stakeholders.
        
      • Strong work ethic, reliability, and attention to detail - an overall "get it done" attitude.
        
        Preferred Requirements:
        
        • 
          
        • Previous Engineering, Marketing or Product internship preferred.
          
        • Basic understanding of the product development lifecycle and methodologies (e.g., Agile, Scrum).
          
          Why Join Us:
          
          • 
            
          • Hands-On Experience: Gain valuable exposure to all aspects of a marketing team, with direct involvement in high-impact projects.
            
          • Networking Opportunities: Build your professional network and connect with key players in the industry.
            
          • Mentorship: Work closely with experienced marketing professionals who will provide guidance and mentorship.
            
          • Potential for Future Full-Time Role: High-performing interns may be considered for future full-time opportunities.
            
            Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our San Francisco office 4x a week.
            The US annualized base salary range for this position is $52,000.00-$78,000.00. This position may also be eligible for bonus, benefits, or related incentives.
            Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace.
            Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law.
            About Us
            Zendesk is on a mission to simplify the complexity of business and make it easy for companies and customers to create connections.
            Our customer experience software unlocks the power of billions of interactions, enabling businesses to build rich, meaningful relationships with their customers.
            More meaningful moments. Fewer Zoom calls.
            What's it like to work here? Our offices reflect the global cities we call home, and have spaces for collaboration, quiet, and events.
            With our hybrid approach, you'll experience flexibility and connection, collaboration, and learning with your team.
            Recruitment Scam Alerts
            We're aware of an increase in recruitment scams where individuals falsely claim to represent Zendesk. These scammers may ask for money or personal information by offering fake job opportunities through e-mail, text message or social media.
            
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Keywords: Zendesk, Santa Rosa , Summer 2025 Internship - Associate Digital Marketing Specialist (Online), Advertising , San Francisco, California