User Experience Coordinator

Company: Omada Health
Location: San Francisco
Posted on: January 25, 2025

Job Description:

Omada Health is on a mission to inspire and engage people in lifelong health, one step at a time.
Our tight-knit UX team is obsessed with helping our users better understand how diet, activity, sleep, and stress impact their health. We combine learnings from behavioral psychology, data science, and user insights to create experiences that are easy to understand and implement, regardless of our user's age, location, and technical savvy.

As the UX Coordinator, you will provide operational support across design, content, and research to enable our User Experience (UX) team to function more effectively and efficiently. You'll partner with our UX researcher to maximize the reach of the voice of the member. You'll meticulously coordinate logistics for member research, and manage projects collaboratively to ensure that work is completed on time. Other responsibilities include: coordinating weekly team meetings; supporting with offsite planning; contractor management; managing content approval processes; CMS management and content uploading.
You're a keen observer and enjoy solving problems with your user in mind - whether they're members of the UX team or members in Omada's programs. You're not afraid to jump into something new, and do a little bit of everything. Over time, this role has the potential to grow into a UX Operations or UX research function.
As a UX Coordinator, you will be...

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• Managing UX research recruiting: identifying appropriate participants; handling scheduling and communication with research participants and internal teams; distributing incentives
  
• Working with internal stakeholders to build and manage surveys and unmoderated tests
  
• Evangelizing member research through ownership of our research repository and organizational communication
  
• Analyzing processes across content, design, and research to identify opportunities to streamline and improve how we work
  
• Partnering with our content and clinical teams to support curriculum implementation
  
• Managing contractor budgets, ensuring timely submission of invoices
  
• Facilitating UX Team rituals and culture
  
  We'd love to talk more if you have...
  
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  • Exceptional attention to detail
    
  • Strong project management skills: You can build and execute a project plan
    
  • Strong communication and writing skills
    
  • Displays initiative; works both independently and collaborates well with a team to get things done
    
  • 3+ years of experience working as a user research coordinator, project manager, research manager, UX research or UX ops roles, product ops, other coordination / operations roles
    
  • Loves working with technology and learning new tools and capabilities
    
    
    Bonus points if you have...
    
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    • Experience writing SQL
      
    • Experience working in regulated industries (ex. Healthcare, finance)
      
    • Interest or experience in copywriting and editing
      
    • Experience working with Content Management Systems
      
      
      Benefits:
      
      
      
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      • Competitive salary with generous annual cash bonus
        
      • Stock options
        
      • Remote first work from home culture
        
      • Flexible Time Off to help you rest, recharge, and connect with loved ones
        
      • Generous parental leave
        
      • Health, dental, and vision insurance (and above market employer contributions)
        
      • 401k retirement savings plan
        
      • Two giftable Omada enrollments per calendar year
        
      • Lifestyle Spending Account (LSA)
        
      • Mental Health Support Solutions
        
      • ...and more!
        
        
        It takes a village to change health care. As we build together toward our mission, we strive to embody the following values in our day-to-day work. We hope these hold meaning for you as well as you consider Omada!
        
        
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        • Cultivate Trust. We actively cultivate trust through attentive listening and supporting one another. We respectfully provide and are open to receiving candid feedback.
          
        • Seek Context. We ask to understand and we build connections. We do our research up front to move faster down the road.
          
        • Act Boldly. We innovate daily to solve problems, improve processes, and find new opportunities for our members and customers.
          
        • Deliver Results. We reward impact above output. We set a high bar, we're not afraid to fail, and we take pride in our work.
          
        • Succeed Together. We prioritize Omada's progress above team or individual. We have fun as we get stuff done, and we celebrate together.
          
        • Remember Why We're Here. We push through the challenges of changing health care because we know the destination is worth it.
          
          
          
          About Omada Health: Omada is a virtual-first chronic care provider that nurtures lifelong health, one day at a time. Our care teams implement clinically-validated behavior change protocols for individuals with prediabetes, diabetes, hypertension, and musculoskeletal issues for consistent improvements that stack up. With more than a decade of experience and data, and 24 peer-reviewed publications that showcase our clinical and economic results, we improve health outcomes and help contain healthcare costs.
          Our scope exceeds 1,800 customers, including health plans, health systems, and employers ranging in size from small businesses to Fortune 500s. Omada is the first virtual provider to join the Institute for Healthcare Improvement's Leadership Alliance, reflecting our aim to complement primary care providers for the benefit of our members, and affirming our guarantee to every partner: Omada works different.
          Omada is thrilled to share that we've been certified as a Great Place to Work! Please for more information.
          We carefully hire the best talent we can find, which means actively seeking diversity of beliefs, backgrounds, education, and ways of thinking. We strive to build an inclusive culture where differences are celebrated and leveraged to inform better design and business decisions. Omada is proud to be an equal opportunity workplace and affirmative action employer. We are committed to equal opportunity regardless of race, color, religion, sex, gender identity, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, domestic partner status, sexual orientation, or any other basis protected by local, state, or federal laws.
          Below is a summary of salary ranges for this role in the following geographies:
          California, New York State and Washington State Base Compensation Ranges: $128,800 - $161,000*, Colorado Base Compensation Ranges: $123,200 - $154,000*. Other states may vary.
          This role is also eligible for participation in annual cash bonus and equity grants.
          *The actual offer, including the compensation package, is determined based on multiple factors, such as the candidate's skills and experience, and other business considerations.
          Please for more information on our Candidate Privacy Notice.

Keywords: Omada Health, Santa Rosa , User Experience Coordinator, Accounting, Auditing , San Francisco, California