Sales Enablement Learning & Development Partner

Company: Monograph
Location: San Francisco
Posted on: February 2, 2025

Job Description:

About GustoGusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 300,000 businesses nationwide.Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That's why we're committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our .The Role:This role is part of our Sales Enablement team, within our Revenue Operations organization. Our RevOps organization is the linchpin of our world-class sales experience. As a key contributor, you will play a critical role in executing strategy to drive revenue growth and feature adoption across customer success. As a learning partner, you will work across the learning process and be highly engaged in consulting with our leaders on onboarding, continuous education and high performance skill development. Your role will include designing and implementing learning solutions encompassing learning assets, self-pace and facilitated experiences.We are looking for an individual with passion and expertise in learning science, consulting excellence, and professional sales/business development. Someone who is passionate about supporting Customer Success Managers with the learning content, tools, insights, and training to help them win more businesses while exceeding our current client expectations. Candidates should align with our company values, be highly self-motivated to drive results, and have an insatiable desire to learn and grow to maintain deep product knowledge and scale enablement at pace in a fast-moving environment.Responsibilities:

• Collaborate with stakeholders and partners including revenue, revenue operations and other cross functional leads to determine sellers learning and performance needs and priorities to achieve business results.
• Identify skill and knowledge gaps, then partner cross-functionally to build innovative enablement programs that drive measurable improvements in capability, productivity, and revenue generation using instructional (live and e-learning) and non-instruction methods.
• Demonstrate an expertise in tailoring solutions to audience needs based on observation, interviews, and depth of learning desired i.e. Learner-Centered Design.
• Establish KPIs and analytics to track the impact of enablement initiatives to make data-driven decisions.
• Design and deliver comprehensive onboarding programs, ongoing training, and just-in-time learning resources to keep our customer success sales teams on the cutting edge.
• Partner with cross functional teams to ensure enablement content is always up-to-date and optimized for sellers.
• Cultivate a community of expert practitioners, crowdsourcing best practices and user-generated content to continuously improve enablement.
• Stay on the pulse of industry trends and competitive landscapes, adapting enablement priorities as needed.
• Research and continually learn various tools, applications, and methodologies to ensure our team remains at the forefront of learning consulting and instructional design.Here's what we're looking for:
  • 8+ years of sales enablement, training and customer success sales/multi-product sales/CS management experience ideally in a high volume environment.
  • Proven track record of designing and delivering highly effective enablement programs that drive measurable improvements in sales performance.
  • Demonstrated ability to lead and manage new learning and development projects from needs analysis to post-delivery evaluation with multiple competing priorities.
  • Experience designing and facilitating new hire training and continuous education training for customer success/retention teams focused on growth.
  • Excellent analytical, communication and presentation skills, with expertise in engaging stakeholders and working cross-functionally to build productive relationships that ensure learning objectives and content lead to optimal learning outcomes.
  • Knowledge of instructional design principles including adult education theory to identify appropriate content and delivery methods.
  • Experience with content creation, curation, and knowledge management platforms balanced with a true passion for sales: you find creative ways to make sales teams more productive.
  • Conflict resolution skills and a personality that thrives in a dynamic environment. Ability to handle - and even excel - in an urgent and ambiguous environment with grace and composure.
  • This role has a travel requirement with potential travel of 15% of the year.Preferred Qualifications:
    • Knowledge of the payroll industry.
    • An advanced degree or certificate in enablement.
    • Experience with GSuite, a Mac, Salesforce, Slack, Asana, NICECXOne along with various learning management systems and authoring tools.Our cash compensation amount for this role is targeted at $127,000 - $155,000 in San Francisco and New York, and $104,000 - $128,000 in Denver and most remote locations. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale.When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required.Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out and a member of our team will get in touch with you.Gusto takes security and protection of your personal information very seriously. Please review our .
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Keywords: Monograph, Santa Rosa , Sales Enablement Learning & Development Partner, Sales , San Francisco, California