Client Services Representative (BLANK AST 2)
Company: University of California - Davis
Location: Davis
Posted on: January 25, 2025
Job Description:
Apply for JobJob ID73651
LocationDavis
Full/Part TimeFull Time
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Job Summary
Under general supervision, provide support for clinicians and
students in the Veterinary Teaching Hospital by serving as the
first point of contact; provide medical records support; schedule
appointments and process medical records data for easy retrieval;
collect payments for services; enter patient charges and collect
payment from clients. This position floats between the SAC and LAC
as needed and may work evenings, weekends, or holidays. RECRUITMENT
PERIOD ONE MONTH: Applicants will be screened after two weeks; and
then on a weekly basis. The position can be filled prior to the
removal date.Apply By Date: February 05, 2025 at 11:59pm Minimum
QualificationsFor full consideration, applicants are encouraged to
upload license, certification and/or educational degree if required
of the position.
No educational requirementsReception
experience to answer phones, take accurate messages and assist
clients.Experience with billing, cashiering and client
services.Interpersonal communication and customer services skills
to clearly and effectively interact with individuals of varying
ages, cultural backgrounds, perspectives to secure and/or provide
information to clarify situations, resolve problems, make
referrals, and interact with the general public in a helpful and
positive manner.Preferred Qualifications
Experience using various programs and
software for word processing, spreadsheets, scheduling, entry and
retrieval of medical records, and database management programs.
Experience working in a veterinary or medical environment including
knowledge of procedures affecting services, clients, and
confidentiality of records/client information. Knowledge of animal
anatomy, and medical terminology to provide general information and
make the appropriate referrals. This includes knowledge base for
small animals and large animals.Knowledge of VMTH admissions,
records, cashiering policies and procedures affecting services,
clients, and confidentiality of records and information. Ability to
learn the fundamental VMTH services and standards for admissions,
records, billing, disease processes, scientific terms and
processes. Key Responsibilities
60% - Scheduling / Admissions 30% -
Discharge
10% - Training
Department OverviewThe Veterinary Medical Teaching Hospital (VMTH)
is a unit that provides medical care for patients on a 24-hour
basis. We support the teaching programs throughout the School of
Veterinary Medicine which has a primary objective to train
professional (veterinary) students, graduate clinical students
(interns and residents), and graduate academic students; and to
provide veterinary services to the public.Our Client Services team
is a critical piece to the hospital to provide an excellent level
of customer service for our clients and referring veterinarians. We
offer compassionate and empathic support to our clients during
their time of need. We have the first interaction with our clients
to provide needed information to help their patient needs and to
help facilitate the scheduling needs for each client. This position
is part of a dedicated team who takes pride in building our client
relationship bonds in order for our medical team to provide the
best medical care for each patient.Want to be part of the most
innovative veterinary team in the country? We are looking for a
client services representative to work alongside our world leading
faculty clinicians and technicians, helping them teach the next
generation of veterinarians while also serving the animals and pet
owners of our community.As part of the top ranked UC Davis
Veterinary Medical Teaching Hospital team, our representatives are
provided the following benefits: PERSONAL LEAVE
Vacation - earn (3) three weeks per
year!14 paid Holidays annuallySick Leave - eligible to earn up to 8
hours per month (no maximum)COMPENSATION
Competitive payShift Differentials CE
& Other BENEFITS
$650 Continuing Education annual
allowance40 hours Paid CE annually (pro-rated based on appointment
%)Wellness and on-site Employee Assistance Program POSITION
INFORMATION
Salary or Pay Range: $ 24.66- $
34.93/hour (Starting salary will be step 3, $25.76/hr.)Salary
Frequency: Bi-WeeklySalary Grade: 109UC Job Title: BLANK AST
2Number of Positions: 1Appointment Type: Staff: CareerPercentage of
Time: 100%Shift Hours: Monday - Friday 10:00 AM - 7:00 PM.Location:
Davis, CAUnion Representation: Yes - CXBenefits Eligible:
YesHybrid/Remote/Onsite: This position is 100% on-siteThis position
may be eligible for a hiring bonus BenefitsOutstanding benefits and
perks are among the many rewards of working for the University of
California. UC Davis offers a full range of benefits, resources and
programs to help you bring your best self to work, as well as to
help you and your family achieve your health, wellness, financial
and career goals. Learn more about the benefits below and
eligibility rules by visiting either our handy or and our .
If you are represented by a union, benefits are negotiated between
the University of California (UC) and your union and finalized in a
contract. Read your bargaining unit's employment contract, stay
abreast of current negotiations and learn about collective
bargaining at UC:
https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html
* High quality and low-cost medical plans to choose from to fit
your family's needs
* UC pays for Dental and Vision insurance premiums for you and your
family
* Extensive leave benefits including Pregnancy and Parental Leave,
Family & Medical Leave
* Paid Holidays annually as stipulated in the UC Davis Health
Policies or Collective Bargaining Agreement
* Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis
Health Policies or Collective Bargaining Agreement
* Continuing Education (CE) allowance and Education Reimbursement
Program as stipulated in the UC Davis Health Policies or Collective
Bargaining Agreement
* Access to free professional development courses and learning
opportunities for personal and professional growth
* WorkLife and Wellness programs and resources
* On-site Employee Assistance Program including access to free
mental health services
* Supplemental insurance offered including additional life,
short/long term disability, pet insurance and legal coverage
* Public Service Loan Forgiveness (PSFL) Qualified Employer &
Student Loan Repayment Assistance Program for qualified roles
* Retirement benefit options for eligible roles including Pension
and other Retirement Saving Plans. More information on our
retirement benefits can be found
* UC Davis cares about building a community, which is why we
provide resources to enhance as well as (ERGs) to support our staff
Physical Demands
Standing - Occasional Up to 3 Hours
Walking - Occasional Up to 3 Hours Sitting - Frequent 3 to 6 Hours
Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
Bending/Stooping - Occasional Up to 3 Hours Squatting/Kneeling -
Occasional Up to 3 Hours Twisting - Occasional Up to 3 Hours
Climbing (e.g., stairs or ladders) - Occasional Up to 3 Hours
Reaching overhead - Occasional Up to 3 Hours Keyboard
use/repetitive motion - Frequent 3 to 6 Hours Mental Demands
Sustained attention and concentration
- Frequent 3 to 6 Hours Complex problem solving/reasoning -
Occasional Up to 3 Hours Ability to organize & prioritize -
Frequent 3 to 6 Hours Communication skills - Frequent 3 to 6 Hours
Numerical skills - Frequent 3 to 6 Hours Constant Interaction -
Frequent 3 to 6 Hours Customer/Patient Contact - Frequent 3 to 6
Hours Multiple Concurrent Tasks - Frequent 3 to 6 Hours Work
Environment
May require working with or around
areas with sick animals, hazardous materials, and/or infectious
diseases, and distraught clients.Maintain a working schedule
coordinated with team members including variable hours, weekends,
holidays and occasional overtime, to provide coverage for a
24-hour/7 day week coverage in client services to meet operational
needs. Work variable hours and occasional overtime to meet
operational needs. Work in other related areas on an as needed
basis.The Smoke and Tobacco Free Environment policy is intended to
provide a healthier, safer, and more productive work and learning
environment for the entire UC community. The University of
California prohibits smoking and tobacco use at all University
owned or leased properties, or facilities operated by UC staff or
faculty. Smoking and tobacco use are strictly prohibited in indoor
and outdoor spaces, parking lots, residential space, and University
vehicles. https://ucdavispolicy.ellucid.com/documents/view/271
Special Requirements
This is a critical position, as
defined by UC policy and local procedures, and as such, employment
is contingent upon successful completion of background check(s),
including but not limited to criminal record history background
check(s) The duties or functions of this position include the
handling of cash (or cash equivalents) Diversity, Equity, Inclusion
and BelongingAt UC Davis, we're solving life's most urgent
challenges to bring a fuller, healthier, and more resilient world
within reach. We grow from every challenge we take on and we don't
just maintain - we improve. We recognize that creating an inclusive
and intellectually vibrant organization means understanding and
valuing both our individual differences and our common ground. The
most comprehensive solutions come from the most diverse minds and
you belong here. As you consider joining UC Davis, please explore
our , our and for research and education, and our latest efforts to
. The University of California, Davis is an Equal
Opportunity/Affirmative Action Employer. All qualified applicants
will receive consideration for employment without regard to race,
color, religion, sex, sexual orientation, gender identity, national
origin, disability, age or protected veteran status.
For the University of California's Affirmative Action Policy,
please visit:
For the University of California's Anti-Discrimination Policy,
please visit:
Because we want you to be seen, our recruiting process at UC Davis
fosters authenticity, diversity, and inclusion. Studies have shown
that some people may not apply to jobs unless they meet every
single qualification. Each unique role at UC Davis has a set of
requirements and you could be perfect for this role, or you could
be perfect for the next role! Don't meet all the requirements? We
still encourage you to apply! #YouBelongHere
Keywords: University of California - Davis, Santa Rosa , Client Services Representative (BLANK AST 2), Sales , Davis, California
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