Delivery Operations Analyst

Company: BlueVoyant
Location: San Francisco
Posted on: January 23, 2025

Job Description:

Delivery Operations AnalystLocation: Remote in the United StatesSummary:The Delivery Operations Analyst is responsible for supporting and managing operational workflows, systems and administrative processes, and reporting capabilities related to product and service delivery. This role ensures all products and services contracted get delivered on time and with high quality.Responsibilities:

• Administration

• Support the configuration and maintenance of time and billing reports and tools.
• Define and manage processes impacting financial reporting and collaborate with Delivery services, SalesOps and Finance for fiscal period close.
• Maintain support for internal Delivery teams to train and ensure use of delivery systems.
• Assist with the development of capacity planning processes and tools.
• Monitor maintenance and configurations affecting data integrity.
• Create and maintain enablement materials.
• Develop and maintain documentation of best practices and processes.
• Onboard all delivery teams for time and resource tracking.
• Assist with the development and maintenance of the DS SharePoint Knowledgebase.
• Assist with the identification and resolution of internal process gaps (e.g., transitioning from Slack to Teams).Qualifications:
• Technical Proficiency:
  • Certinia Expertise: In-depth knowledge and hands-on experience with Certinia and Salesforce.com, including configuring reports, tools, and managing processes that impact financial reporting.
  • Software and Tools: Proficiency in using various computer software applications, particularly those related to word processing, project management, and data analysis.
  • Data Integrity: Strong understanding of data maintenance and configuration to ensure data integrity and accuracy.
  • Analytical and Problem-Solving Skills:
    • Analytical Thinking: Ability to analyze problems, identify solutions, and approach challenges with flexibility and resourcefulness.
    • Administrative and Organizational Skills:
      • Project Administration: Capability to provide administrative support for projects, especially those with low or no customer interaction.
      • Process Improvement: Skill in identifying internal process gaps and implementing effective solutions, such as transitioning from Slack to Teams.
      • Communication and Interpersonal Skills:
        • Written and Verbal Communication: Excellent written and verbal communication skills for effective collaboration with colleagues, clients, vendors, and external representatives.
        • Team Collaboration: Ability to develop and maintain courteous and effective working relationships within a team environment.
        • Time Management and Independence:
          • Time Management: Strong time management skills to handle multiple demands and projects efficiently.
          • Independent Work: Ability to work independently and effectively in a fast-paced environment, making clear and defensible decisions within areas of oversight.About BlueVoyantAt BlueVoyant, we recognize that effective cyber security requires active prevention and defense across both your organization and supply chain. Our proprietary data, analytics, and technology, coupled with deep expertise, works as a force multiplier to secure your full ecosystem. Accuracy! Actionability! Timeliness! Scalability!Led by CEO, Jim Rosenthal, BlueVoyant's highly skilled team includes former government cyber officials with extensive frontline experience in responding to advanced cyber threats on behalf of the National Security Agency, Federal Bureau of Investigation, Unit 8200, and GCHQ, together with private sector experts. BlueVoyant services utilize large real-time datasets with industry leading analytics and technologies.Founded in 2017 by Fortune 500 executives, including Executive Chairman, Tom Glocer, and former Government cyber officials, BlueVoyant is headquartered in New York City and has offices in Maryland, Tel Aviv, San Francisco, London, Budapest, and Latin America.All employees must be authorized to work in the United States. BlueVoyant provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, BlueVoyant complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.Disclaimer: Please note that pursuant to contractual requirements and applicable law, in order for employees to perform work on some of the company's federal contracts, U.S. citizenship is required. Accordingly, an employee's ability to perform work on such contracts is contingent upon the company's verification of the employee's citizenship status. Furthermore, individuals may be subject to additional background checks and fingerprinting.BlueVoyant Candidate Privacy NoticeTo understand how we secure and manage your personal data upon submitting a job application, please see our Candidate Privacy Notice, which can be found here -
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Keywords: BlueVoyant, Santa Rosa , Delivery Operations Analyst, Professions , San Francisco, California