Security Officer

Company: HEI Hospitality, LLC
Location: Berkeley
Posted on: February 4, 2025

Job Description:

OverviewPerform protective, preventative, safety and security related enforcement functions touring hotel complex to ensure the safety and well-being of all hotel guests, associates, and vendors. Implements and monitors all related SOP's, Mission Vision, and Values in a courteous and restrained manner in coping with emergencies, undesired conduct, disturbances, and threats.Responsibilities

• Spend the majority of the shift on foot patrol, walking and climbing stairs of the interior and perimeter of the hotel to observe and identify potential security and safety risks or undesirable conditions. Requires verbal communication using pager and two-way radio, bending, stooping, and kneeling.
• Maintain order in the hotel, dealing with the welfare of guests, and assisting with door lock problems. Coordinate expedient response to emergency conditions such as fire, fire or safety hazards, and threats to life and/or property in a calm, rational, and persuasive manner.
• Handle undesired conduct and potential violations of hotel policy as warranted for the security and safety of hotel guests, associates, patrons, and property. Requires grasping, lifting, and/or carrying or otherwise moving persons, packages, luggage, wheelchairs, and safety equipment using manual dexterity of hands.
• Watch for suspicious persons entering, exiting, or loitering around the building. Conduct walkthrough observations of the entire hotel. Promote safe work practices.
• Answer security telephone and safety hotline calls and respond in a timely manner based on priority.
• Observe the security monitors for any unusual activity and in the case of suspicious behavior report directly, via radio, to the supervisor on duty; report any alarms similarly.
• Memorize and monitor the life safety system installed at the property including the layout of the entire building, alarm pull stations, location of fire extinguishers, and sprinklers.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.Qualifications
  • Maintain a professional appearance and manner at all times.
  • Can communicate well with guests.
  • Must be willing to "pitch-in" and help co-workers with their job duties and be a team player.
  • Thorough knowledge of the layout of the building, function rooms, and some knowledge of the city and surrounding areas.
  • Ability to stand, walk, and/or sit and continuously perform essential job functions for the duration of the shift with or without reasonable accommodation.
  • Hearing and visual ability to observe and detect signs of emergency situations with or without reasonable accommodation.
  • Ability to perform tasks requiring bending, stooping, kneeling, and walking significant distances between and within buildings on the property with or without reasonable accommodation.
  • Ability to grasp, lift, and/or carry or otherwise move goods weighing a maximum of 150 lbs. with or without reasonable accommodation.
  • Sufficient manual dexterity in hands with or without reasonable accommodation.
  • Ability to climb stairs and ladders at a rapid pace. Ability to perform duties within extreme temperature ranges with or without reasonable accommodation.
  • Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, and the public.BenefitsHEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental, and financial wellness, creating value in your most important investment - you! For your physical and mental wellness, we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick, and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal, and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'You Decide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.Work today, get paid today! We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.Applicants in Massachusetts: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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Keywords: HEI Hospitality, LLC, Santa Rosa , Security Officer, Other , Berkeley, California