IT Support Specialist II
Company: Nevro Corp.
Location: Redwood City
Posted on: February 1, 2025
Job Description:
About NevroNevro (NYSE: NVRO) is a global medical device company
headquartered in Redwood City, California. We are focused on
delivering comprehensive, life-changing solutions that continue to
set the standard for enduring patient outcomes in chronic pain
treatment. The company started with a simple mission to help more
patients suffering from debilitating pain and developed its
proprietary 10 kHz Therapy, an evidence-based, non-pharmacologic
innovation that has impacted the lives of more than 100,000
patients globally.Nevro's comprehensive HFX spinal cord stimulation
(SCS) platform includes a Senza SCS system and support services for
the treatment of chronic trunk and limb pain and painful diabetic
neuropathy. Senza, Senza II, Senza Omnia, and Senza HFX iQ are the
only SCS systems that deliver Nevro's proprietary 10 kHz Therapy.
HFX iQ, Nevro's latest innovation, is the first and only SCS System
that uses Artificial Intelligence to optimize and maintain pain
relief using each patient's response. Nevro's unique support
services provide every patient with an HFX Coach throughout their
pain relief journey and every physician with HFX Cloud insights for
enhanced patient and practice management.Nevro also recently added
a minimally invasive treatment option for patients suffering from
chronic sacroiliac joint ("SI joint") pain and now provides the
most comprehensive portfolio of products in the SI joint fusion
space, designed to meet the preferences of physicians and varying
patient needs in order to improve outcomes and quality of life for
patients.Job Summary & ResponsibilitiesThe IT Support Specialist
will report directly to the IT Manager. The primary function of the
role is to provide global support for Nevro IT infrastructure
(desktops, laptops, phones, services, hosted services, and mobile
devices).
- Responds to questions/requests with clarity and courtesy from
the Jira helpdesk.
- Onboarding new hire process for all employees.
- Provide support via phone, web, remote desktop (LogMeIn), and
email to ensure continuity of core business.
- Setup and configure new laptops.
- Troubleshoot daily issues with end user's laptops, monitors,
and printers and escalate to tier 2 if needed.
- Effectively interfaces with staff.
- Support meetings and conference calls with Zoom and MS
Teams.
- Prioritize daily tasks within Jira HD.
- Support end users in different regions as well as AUS, EMAE,
and Costa Rica.
- Other duties as assigned.
- Will be required to be in the office 5 days a week.Role
Requirements
- 3+ years of experience in Corporate IT support and
administration.Skills and Knowledge
- Excellent communication and customer service skills.
- Customer service detail-oriented.
- Willing to consult with clients and provide simple and timely
solutions.
- Strong written skills and detail-oriented.
- Prioritize day-to-day activities.
- Knowledgeable in Zoom conference and webinars; MS Teams is a
plus.
- Ability to work across various time zones in multi-cultural
environments.
- Excellent problem-solving skills.
- Strong technical documentation skills.
- Self-Starter - Employee is expected to manage their own time
and work a full professional day.
- Windows Desktop Support (Windows 10).
- Knowledge and experience in SCCM and Intune.
- Proficient with MS Office 365 products.
- Apple Mac Support and products (JAMF) is a plus.
- Mobile Device Support (iPhone, iPad, Android).
- Imaging Tools such as MDT.
- Exceptional communication, teamwork, and influencing skills
that foster a collaborative and continuous-improvement
environment.
- Excellent facilitation and organizational skills.
- Strong critical/analytical thinking and problem-solving
skills.
- High energy level, adaptive, and a strong team player with a
good work ethic.Target Pay Range$75,150 - $93,938. The final
starting salary offer to the successful candidate will be
determined by evaluating several factors, such as education,
experience, knowledge, skills, internal equity, alignment with
market data, and geography. *Nevro is a multi-state employer, so
the target pay range may increase or decrease depending on the
city/state.Full-time Nevro team members enjoy a full suite of
additional benefits such as market-leading medical, dental, and
vision benefits, 401k matching, ample vacation time, pre-tax
savings perks, tuition reimbursement, Employee Stock Purchase Plan
(ESPP), short and/or long-term incentive opportunities, recognition
awards, volunteer time off, and several employee resource groups
that focus on supporting our Wellness, Leadership Development, and
Diversity and Inclusion.EEO StatementNevro offers equal employment
opportunity, regardless of race, color, creed, religion, national
origin, marital or family status, sex, sexual orientation, gender
expression (including religious dress and grooming practices),
gender (including pregnancy, childbirth or medical condition
related to pregnancy or childbirth), physical or mental condition,
protected veteran status, disability, age or other characteristics
protected by laws.
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Keywords: Nevro Corp., Santa Rosa , IT Support Specialist II, Other , Redwood City, California
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