IT Support Specialist

Company: Modern Treasury Corp
Location: San Francisco
Posted on: February 1, 2025

Job Description:

This is a hybrid position that is based out of our San Francisco office, with three days a week in the office.OVERVIEWWe are looking for a Workplace Technology (IT) Support Specialist to join our team, reporting to our Head of Workplace & Workplace Technology. This role will be a crucial member of our team, providing world-class support to our in-office, hybrid and remote workforce. This role will have a huge impact at Modern Treasury from supporting employees day-to-day to leading the charge to improve and scale our systems, hardware, processes and programs. As Modern Treasury grows, we will be onboarding new employees monthly, so we are looking for someone that is excited about a fast paced, fast growth company. Our ideal candidate will have 4+ years of experience, particularly with Mac hardware, Okta, Google Workspace, Slack, Kandji or other MDMs, and experience with compliance and regulations.This role requires someone who is excited to tackle challenges independently, can collaborate and partner with cross-functional teams, and thrives on solving technical issues just as much as operational issues. We have offices in SF and NYC, and encourage our employees in other cities to meet in-person, so this role will require travel to set up office locations and maintain existing offices.
REQUIREMENTS

• 4+ years experience working in IT
• Bachelor's Degree in computer field or equivalent work experience
• A positive, service-oriented attitude
• Detail oriented, methodical, and highly organized.
• Experience working with compliance frameworks (SOC 2, ISO 27001, or similar) is a plus.
• Experience in at least two: managing and configuring Mobile Device Management, Apple MacOS environments, Google Workspace, Identity and Access Management systems (OKTA).
• Strong interpersonal and communication skills, with a strong sense of teamwork.
• Strong critical-thinking and problem-solving skills, demonstrated ability to manage multiple projects and priorities in a fast-paced environment, and a passion for continuous improvement
• Knowledge of fundamental networking technologies and protocols (TCP/IP, DNS, VLANs, DHCP, etc).ABOUT MODERN TREASURYModern Treasury is the operating system for money movement. Our payment operations platform combines a suite of APIs and dashboards to help companies unlock new payments revenue, strengthen customer experiences, and drive efficiency through their business. Our end-to-end platform moves enterprises forward with faster payments, efficient workflows, full data visibility, and seamless bank integrations.WEEK BY WEEKDuring your first week you will:
  • Monitor, diagnose, troubleshoot, and resolve IT Helpdesk tickets. Respond to requests and more complex tickets in a timely and proactive manner.
  • Manage multiple tasks and projects simultaneously, effectively communicating and completing with an outstanding level of customer service.
  • Communicate and document the resolution of issues to affected users or cross-functional partners.
  • Manage and maintain inventory of hardware including laptops, tablets, printers, switches, firewalls, wifi equipment, and software. Manage laptop refresh/updates, as needed.
  • Provide AV support for conference and meeting spaces as well as support in-office events.
  • Assist in employee onboarding and offboarding including, new hire set up and providing Security Awareness training, proper deactivation of departing employees and license management.
  • Conduct regular system audits and preventative maintenance on systems and software.
  • Assist with the Identity and Access Management functions, including account and group lifecycle management, identity governance, multi-factor authentication, and secure application integration with vendors.During your first six weeks you will:
    • Perform tasks related to maintaining our compliance frameworks and regulatory requirements (SOC 2, SOC 1 & PCI).
      • Collaborate with the team to manage vendors including vendor selection, budgeting, ensuring secure integration, and an accurate catalog in conjunction with the Security Compliance team.
      • Perform root cause analysis of IT issues on multiple technologies and platforms, including hardware, software, services, networks, and audio conferencing equipment (mobile devices, laptops, wired and wireless networks, A/V, Zoom systems, IT servers and systems, and VPN).
      • Manage the next-gen Endpoint Detection and Response (EDR) anti-malware software in protecting the company's laptops from malware.
      • Execute on deliverables that require off-hours support, when required.
      • Participate as Incident Response Team member during Physical Security, Workplace, IT, or cybersecurity incidents.During your first six months you will:
        • Stay up-to-date with industry trends and emerging tech to ensure the company stays ahead of the curve.
        • Coordinate and collaborate with Legal, Privacy, and Security Compliance teams to evaluate new and existing services for security and duplicate functionality
        • Identify opportunities for process improvements within IT operations and implement effective solutions.
        • Develop and maintain documentation for IT processes and procedures.
        • Partner in the design, development, implementation and constant improvement of IT systems, Information Security Policies, and procedures.Modern Treasury is committed to equal employment opportunity and does not discriminate in any employment opportunities or practices based on an individual's race, color, creed, gender (including gender identity and gender expression), religion (all aspects of religious beliefs, observance or practice, including religious dress or grooming practices), marital status, registered domestic partner status, age, national origin or ancestry (including language use restrictions and possession of a driver's license issued under California Vehicle Code section 12801.9), natural hair, physical or mental disability, political affiliation, medical condition (including cancer or a record or history of cancer, and genetic characteristics), sex (including pregnancy, childbirth, breastfeeding or related medical condition), genetic information, sexual orientation, military and veteran status or any other consideration made unlawful by federal, state, or local laws.It also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics.Modern Treasury participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
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Keywords: Modern Treasury Corp, Santa Rosa , IT Support Specialist, Other , San Francisco, California