Staff UX Researcher

Company: SupportFinity---
Location: San Francisco
Posted on: February 1, 2025

Job Description:

Our MissionLaunched in 2012, Tinder revolutionized how people meet, growing from 1 match to one billion matches in just two years. This rapid growth demonstrates its ability to fulfill a fundamental human need: real connection. Today, the app has been downloaded over 630 million times, leading to over 97 billion matches, serving approximately 50 million users per month in 190 countries and 45+ languages - a scale unmatched by any other app in the category. In 2024, Tinder won four Effie Awards for its first-ever global brand campaign, "It Starts with a Swipe."Our ValuesOne Team, One Dream: We work hand-in-hand, building Tinder for our members. We succeed together when we work collaboratively across functions, teams, and time zones, and think outside the box to achieve our company vision and mission.Own It: We take accountability and strive to make a positive impact in all aspects of our business, through ownership, innovation, and a commitment to excellence.Never Stop Learning: We cultivate a culture where it's safe to take risks. We seek out input, share honest feedback, celebrate our wins, and learn from our mistakes in order to continue improving.Spark Solutions: We're problem solvers, focusing on how to best move forward when faced with obstacles. We don't dwell on the past or on the issues at hand, but instead look at how to stay agile and overcome hurdles to achieve our goals.Embrace Our Differences: We are intentional about building a workplace that reflects the rich diversity of our members. By leveraging different perspectives and other ways of thinking, we build better experiences for our members and our team.We are looking for a passionate and experienced Staff UX Researcher to work on our team and collaborate with partners across Product, Data, Voice of the Customer/CX, and more. As a Staff UX Researcher at Tinder, you will lead large-scale, complex research initiatives, collaborating closely with cross-functional teams to deliver high-quality research insights that drive strategic product decisions, inform our product roadmap, and help us design and develop products that enhance the user experience.What You'll Do:

• Drive and execute large-scale, complex UX Research projects from inception to completion, including planning, design, data collection, analysis, and reporting.
• Design and conduct innovative qualitative and quantitative studies, including usability testing, user interviews, surveys, ethnographic studies, and advanced data analysis.
• Translate complex research data into clear, actionable insights that inform product strategy, design decisions, and user experience improvements.
• Bring user insights to life to communicate research findings using storytelling techniques including video, data visualization, personas, journey maps, and more.
• Work closely with product managers, designers, engineers, and other stakeholders to identify research needs and align research objectives with business goals.
• Champion user-centered design principles and ensure the voice of the user is consistently represented in all stages of product development.
• Closely collaborate with the Voice of the Customer (VoC) team to integrate customer feedback and insights into research findings, ensuring a holistic understanding of user needs and pain points.
• Communicate VoC effectively to all levels of the organization.
• Communicate, influence and drive decision-making with executive stakeholders via storytelling.
• Provide mentorship and guidance to junior researchers and team members, fostering a culture of continuous learning, professional growth, and excellence.Minimum Qualifications:
• Bachelor's degree in Human-Computer Interaction, Psychology, Sociology, Anthropology, or a related field.
• 7+ years of hands-on experience in UX Research within a product organization, with a proven track record of leading impactful research projects and driving product success.
• Expertise in a wide range of research mix-methodologies and tools, including advanced qualitative and quantitative approaches.
• Excellent analytical and problem-solving skills, with the ability to synthesize complex data into clear and actionable insights.
• Excellent communication and presentation skills, with the ability to influence and collaborate effectively with stakeholders at all levels, including executive leadership.
• Demonstrated experience in an agile development environment and a deep understanding of product design processes.
• Strong leadership and collaboration skills, with the ability to work across cross-functional teams.Preferred Qualifications:
• Master's or Ph.D. degree in a related field.
• Experience using ML/AI to synthesize qualitative and quantitative insights at scale.
• Leadership experience in a UX Research team, with a history of mentoring and developing junior researchers.
• Domain expertise in a specific area relevant to our product, particularly in the dating space.
• Proficiency with advanced research tools and software like eye-tracking.
• A strong portfolio showcasing a diverse range of research projects and their tangible impact on product outcomes.
• Ability to work independently, manage multiple projects simultaneously, and thrive in a fast-paced, dynamic environment.Salary: $180,000 - $200,000 a year. The salary range for this position is $180,000 - $200,000. Factors such as scope and responsibilities of the position, candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations may influence base pay offered. This salary range is reflective of a position based in San Francisco. This salary will be subject to a geographic adjustment (according to a specific city and state), if an authorization is granted to work outside of the location listed in this posting.Commitment to Inclusion: At Tinder, we don't just accept difference, we celebrate it. We strive to build a workplace that reflects the rich diversity of our members around the world, and we value unique perspectives and backgrounds. Even if you don't meet all the listed qualifications, we invite you to apply and show us how your skills could transfer. Tinder is proud to be an equal opportunity workplace where we welcome people of all sexes, gender identities, races, ethnicities, disabilities, and other lived experiences.
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Keywords: SupportFinity---, Santa Rosa , Staff UX Researcher, Other , San Francisco, California