Dispatcher -
Location: Stockton
Posted on: November 17, 2024
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Job Description:
The Dispatcher works to direct the day-to-day route operations
and reports to the Operations Manager. This work is done in
compliance with the procedures defined by the client and in
conformance with company procedures. His/her duties involve daily
communication and interaction with drivers. He/she must also
organize and conduct activities to assure safe, cost-effective,
on-time operating performance. Tracks and reports sign-in/sign-out
times, assures routes are timely, and communicates service issues
to the Operations Supervisor or Division Manager as
appropriate.
Examples of Work/Job Duties
Takes client calls and communicates issues with drivers and
Operations Manager as appropriate.
Monitors radio, telephones and on-road provision of service for
quality.
Assists Operations Supervisor to ensure appropriate workforce level
each day, calls in replacement personnel as needed.
Responsible for influencing positive employee morale and quality
customer service.
Monitors and completes sign-in and sign-out sheets daily for all
drivers.
May assign work duties to qualified employees to assure adequate
coverage of all shifts and assigned routes.
Monitors daily system performance.
Participates in analysis and review of operating performance.
Notes all absences and/or tardiness issues and communicates same to
Operations Manager as appropriate.
Schedule passenger trip request through the use of automated system
to achieve systems goals.
Screens route sheets, time cards, and performance reports.
All other duties, as assigned.
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Requirements
Must be experienced in computerized dispatch systems
Must have the ability to work in a fast paced environment.
Must be able to handle multiple tasks simultaneously and maintain
composure under pressure.
Successful candidate will also demonstrate a high customer service
commitment.
Past dispatch experience is a plus.
We are an equal employment opportunity employer and will consider
all qualified candidates without regard to disability or protected
veteran status.
Keywords: , Santa Rosa , Dispatcher -, Other , Stockton, California
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