MAC Support role in San Francisco

Location: San Francisco
Posted on: November 20, 2024

Job Description:

MAC SUPPORT jobs in San Francisco
 
Are you a MAC "Genius"???? Can you help support our San Francisco client for an initial 20 hour a week job?  This opportunity has the potential to "scale up" in hours and can potentially convert to fulltime.  Please apply directly to the positing if you are interested
 
BRING ON YOUR GENIUS SKILLS!
 
Essential Functions:
• Provides technical support to Mac end users on a variety of issues.
• Troubleshoot, diagnose and resolve Mac hardware and software issues.
• Performs applications and software tests to confirm stability and functionality.
• Documents/updates inventory information/assigns assets to users in inventory database.
• Documents, tracks and monitors problems to ensure timely resolution.
• Maintains, upgrades and/or replaces computer hardware and software
• Maintains and replaces consumables for color laser and inkjet office printers.
• Maintains and manages warranty and service agreement information (AppleCare).
• Coordinates hardware repairs.
• Liaison with technical staff to identify and resolve network/cross platform issues.
• Coordinates orders/handles shipping/receiving computer hardware/software/supplies.
• Images and sets up desktops and laptops for users.
• Understand and coordinate with the technical needs of the Creative, Photo Studios and Business Systems teams.
• Respond to client inquiries regarding hardware such as additions, moves and changes to peripherals.
• Provide equipment and software application training for users.
• Continuously expand technical knowledge.
 
All right you MAC GENIUS... apply directly to this posting
 

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