VP, IT and Facilities Manager

Company: Kavaliro
Location: Santa Rosa
Posted on: April 5, 2025

Job Description:

Our client is seeking a VP IT and Facilities Manager for a direct hire opportunity. Under general direction of the SVP/Information Technology Officer, the VP IT and Facilities Manager provides leadership and expertise on hardware, applications, operating systems, security, storage, networking, monitoring, resource management, service desk, and support functions of the Information Technology department. Also responsible for security, maintenance and services of facilities to ensure that they meet the needs of the organization and its employees, and performs related duties as assigned.

Do not pass up this chance, apply quickly if your experience and skills match what is in the following description.

The VP/IT and Facilities Manager supervises professional and technical staff, serves as a technical and facilities resource and is responsible for the technical services, management, coordination, and planning of end user support functions. The VP/IT and Facilities Manager assists with the management of infrastructure components, schedules and supervises maintenance work and maintains communication with vendors, contractors, clients and teams that support the Bank's facilities and information systems.

As a working manager, this position requires a high level of technical skills to be able to perform the work of those supervised when necessary combined with a high level of verbal and written communication skills, interpersonal skills and professionalism to achieve excellent teamwork and customer service.

The IT and Facilities Manager must optimize synergy between digital assets and workplace facilities, lead members of the IT team and facilities vendors with a focused vision, a commitment to open communication, providing and receiving constructive feedback, inspiring professional growth, and motivating through trustworthy and positive relationships to ensure a productive workplace environment.

Ensures compliance within all Bank policies and procedures, as well as all applicable state and federal banking regulations.

Essential Duties and Responsibilities:Plans, organizes, coordinates, and directs a variety of operations, facilities, security, network, systems and application deployment either hosted in the cloud or on premise, service desk, and support functions in the information technology division
Monitors vendor metrics, production and quality for all partnered roles and ensures alignment with contracted SLA's
Manages day-to-day information technology operations; oversees the IT, facilities, and Service Desk and user support, maintenance, monitoring and troubleshooting of the Bank's computer systems including telecommunications, servers, PCs, operating systems, hardware, software, peripherals and Office Automation equipment; and serves as a technical resource
Manages and oversees the service and maintenance of the Banks facilities; works with vendors, branch managers, property managers, and other 3rd parties to ensure facilities and maintenance requests and tickets are tracked and fulfilled
Troubleshoots difficult and complex problems with applications; researches, tests, and isolates problems; and designs and implements solutions in order to maintain applications that adequately automate and assist
Manages multiple projects; plans, staffs, prioritizes and manages all phases of implementation for assigned projects; provides technical assistance and guidance; directs the design, development and implementation of new projects; establishes budgets and timelines to implement new or enhanced equipment, systems, programs or projects; and monitors progress
Manages the provision of technical support and services to Bank users; determines and improves customer satisfaction levels; plans, coordinates, and advises on both external and internal consulting and support activities for users
Assists the Information Technology Officer by providing system application and technical expertise to facilitate the development of goals, policies, standards, and procedures surrounding IT and facilities
Supervises, motivates, and evaluates IT and facilities staff; delegates work; provides technical and professional skills training; manages performance issues; makes recommendations regarding the hiring, promotion and disciplining of employees
Assumes managerial responsibilities for the Information Technology department in the absence of the Information Technology Officer
Evaluates vendor proposals for purchases of technology solutions and facilities services to assure adherence to business needs
Creates and/or assists with required project documentation practices such as user requirements, security assessments, communication, change management, testing, deployment, and support plans
Develops and implements methods to standardize, simplify, automate, and continuously improve IT and facilities processes, tools, and systems, to optimize service level and control costs
Performs benchmarking, analytics and other reporting in order to make recommendations for the improvement and growth of the facilities and IT infrastructure
Consults and collaborates with internal customers, including business managers and employees, to understand business objectives and develop solutions that will achieve those objectives
Provides recommendations related to the annual IT department and facilities budgets
Minimum of 10 hours CRA volunteer hours per year. Volunteer hours are typically scheduled within business hours. This is compensable time and mileage is reimbursed
Other duties as assigned


Supervisory Responsibilities:Manages IT and facilities staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions


Qualifications:Minimum of a BA or BS
8+ years of relevant experience
3+ years of supervisory experience including management of 3rd party consultants and services
Strong understanding of computer systems, networks, security, telecommunications, databases, storage systems
Ability to successfully participate and lead the execution of complex, enterprise-level projects with different teams with diverse personalities
Skilled at both working solo on projects and equally at working closely and collaboratively with team members, sharing out responsibilities
Effective analytical skills with an ability to identify issues and resolve, or identify the resources to assist in resolution
Able to address issues quickly. Comfortable taking on multiple, concurrent projects and working under tight deadlines to address critical issues
Strong organizational planning skills and understanding of project management concepts
Tolerant of ambiguity and the flexibility to work well in a dynamic environment with evolving priorities
Strong professional and technical communication skills (both written and verbal)
Expertise in deploying and supporting SaaS applications, especially with SAML/SSO products like Okta
Knowledge of administration of mobile computing products using enterprise management tools
Comfortable and confident in speaking openly, whether with team members or executives, always leading with a positive, service-oriented attitude
Ability to act as a flexible and innovative team player with a roll-up-the-sleeves attitude and a hands-on approach
Ability to manage time effectively and be focused on setting and executing clear objectives and priorities
Commitment to excellence and high standards
Ability to demonstrate excellent customer service and interpersonal skills
Excellent communication, explanatory, writing and relationship-building skills, with an ability to prioritize, negotiate, and work with a variety of internal and external stakeholders
Willing to work flexible hours including evenings and weekends as the job demands and travel as required
Supporting certifications are preferred, such as MCSE, PMP, CBAP or ITIL


Kavaliro provides Equal Employment Opportunities to all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Kavaliro is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Kavaliro will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please respond to this posting to connect with a company representative.

Keywords: Kavaliro, Santa Rosa , VP, IT and Facilities Manager, Executive , Santa Rosa, California