Director of Automotive Support & Strategy
Company: Autozone
Location: Elk Grove
Posted on: February 4, 2025
Job Description:
Hybrid role 3X a week in office in Elk Grove, CA; no remote
capabilitiesALLDATA is the industry's #1 choice for unedited OEM
automotive repair and collision information. Founded in 1986, the
Elk Grove, California-based company has more than 115,000
subscribers worldwide who rely on us for access to the OEM-accurate
information and procedures they need for safe and accurate repairs.
More than 400,000 technicians trust ALLDATA's industry-leading
software solutions for faster diagnostics, updated OEM information
covering 95% of vehicles on the road today, and simpler shop
management. With the support of our parent company, AutoZone, we
are an employer of choice for those who are passionate about
working for a leader in the automotive software industry.Position
Summary:The Automotive Support and Strategy Director plays a
pivotal role in overseeing departmental operations to maximize
production and drive business development and growth.
Responsibilities include fostering customer retention, providing
leadership and mentorship to teams, establishing and maintaining
service level agreements, and staying abreast of industry standards
and trends. This position entails regular interaction with a
diverse range of stakeholders, including internal and external
customers, technical personnel, the technical library team, and
significant national accounts. Reporting directly to the Senior
Vice President, the Automotive Support & Strategy Director is
instrumental in steering the department towards success.Position
Responsibilities:
- Maintain a keen understanding of the Automotive Repair Industry
including repair trends, new technologies and the competitive
landscape.
- Develop, execute, and oversee a business strategy that
prioritizes sustainable growth and positive customer
relationships.
- Identification and proactive development of business
opportunities in the Automotive OEM, worldwide with priority focus
on ALLDATA business growth plans.
- Participate in the process of in-depth quantitative and
qualitative market research, competitive analysis and the
development and implementation of ALLDATA's Go-to-market
strategy.
- Establishment and expansion of the network within the focus
industries, participation in specialist conferences and trade
fairs.
- Project and process management from idea generation through
concept, planning and coordination to successful completion.
- Serve as an ongoing strategy & operations partner for our
cross-functional and global Customer team, our OEM content team and
our Director of OEM relations.
- Gain deep knowledge about company operations and leverage data
& OEM insights to drive informed decision making, stakeholder value
and engagement.
- Manage the business in accordance with manufacturer
requirements and processes. Drive the business through a high-level
of involvement in the day-to-day operations.
- Create goals and objectives for the department, which include
an annual operating budget, and a marketing plan to promote new
business.
- Participate in business leadership meetings; develop and drive
strategies and programs which improve the competitive position and
profitability of the organization.
- Additional duties and responsibilities, as may be assigned by
employee's supervisor.Position Requirements:
- Bachelor's degree or work experience equivalence required.
- Minimum of 7 years of recent experience relevant in an
Automotive Repair Industry.
- 5 years of experience in supervising others in a
technical/Automotive Repair environment.
- Proficiency with Microsoft suite (Excel) and solid
understanding of analysis and reporting concepts and their
application.
- Business fluent in written and spoken English; German or French
is a nice to have.
- Strong problem solving, process improvement, and project
management, and analytical skills.
- Willingness to travel up to 30% of the time.Salary: $96,000 -
168,000The salary range for this position is $96,000 - 168,000.
When extending an offer of employment, ALLDATA considers factors
such as (but not limited to) the scope and responsibilities of the
position, the candidate's work experience, education/training, key
skills, internal peer equity, federal, state, and local laws,
company financials, as well as external market and organizational
considerations. ALLDATA values and is committed to diversity,
equity and inclusion.Compensation Range (USD): MIN 96000.0 - MID
132500.0 - MAX 168000.0
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Keywords: Autozone, Santa Rosa , Director of Automotive Support & Strategy, Executive , Elk Grove, California
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