Workforce Manager

Company: VirtualVocations
Location: Santa Clara
Posted on: February 4, 2025

Job Description:

A company is looking for a Workforce Manager (100% Remote).

Key Responsibilities:

Manage a remote team of WFM Analysts to ensure schedule adherence and call center performance
Analyze call and staff forecasts to identify needs and implement corrections
Monitor real-time agent performance data and adjust staffing resources accordingly

Required Qualifications:

Associates degree or equivalent work history in Call Center WFM
Minimum five years of WFM experience with WFM Software
Minimum two years of supervisory experience in a call center environment
Advanced proficiency in Microsoft Excel, including data manipulation and analysis
Ability to manage expectations and meet deadlines in a collaborative environment

Keywords: VirtualVocations, Santa Rosa , Workforce Manager, Executive , Santa Clara, California

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