Customer Success Manager

Company: Tbwa Chiat/Day Inc
Location: Palo Alto
Posted on: February 4, 2025

Job Description:

The best software comes from Augmenting developers, not replacing them. We're bringing joy back to software engineering and keeping developers in flow by building the best AI programming tools, with radical contextual awareness of your codebase that benefits teams.About the RoleWe're looking for a Founding Customer Success Manager to join us in our mission to transform software engineering. In this foundational role, you will directly support all of Augment's customers, creating and implementing strategies to ensure their success. You'll design and execute a scalable playbook for deepening client relationships and expanding our presence with current customers.This is a unique opportunity to shape a function from the ground up in a fast-paced, developer-centric environment. Reporting directly to our Chief Revenue Officer (CRO), you'll play a key role in driving customer satisfaction, retention, and growth.Examples of What You Could Do:

• Develop a comprehensive playbook to maximize customer engagement and expand their use of Augment's tools.
• Build strong relationships with customers, becoming their trusted partner in achieving success with Augment.
• Collaborate across teams - including Sales, Product, and Engineering - to identify and address customer needs.
• Analyze customer data and feedback to surface actionable insights and drive continuous improvement.
• Serve as the voice of the customer, advocating for their needs within the company.
• Thrive in a 0-to-1 environment, bringing structure to ambiguity and creating repeatable processes.
• Be energized by working closely with developer-centric customers.
• Build a customer-first culture that prioritizes outcomes and value delivery.
• Establish and refine KPIs to measure customer success and drive data-driven decisions.
• Be a critical partner to leadership in scaling our Customer Success function.Required Skills and Experience:We encourage candidates from all backgrounds, including underrepresented and non-traditional paths, to apply.
  • 6+ years of relevant experience in Customer Success or a related function, with a track record of increasing responsibility.
  • Proven ability to manage complex customer relationships and deliver exceptional outcomes.
  • Experience working with developer tools or developer-centric spaces is a strong plus.
  • Strong communication, strategic thinking, and relationship-building skills.
  • Self-starter mentality with the ability to thrive in a fast-paced startup environment.Compensation and Benefits:
    • Base Salary: $215K to $260K, plus equity.
    • Tools stipend.
    • Comprehensive Health, Dental, Vision, and Life Insurance.
    • Short-Term and Long-Term Disability coverage.
    • Unlimited Paid Time Off + Holidays. We focus on trust and ownership, not time in the chair.
    • Numerous company social events.We are committed to ensuring a fair and inclusive interview process. If you need assistance or accommodation, please contact your recruiter.Augment Code is proud to be an Equal Employment Opportunity employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.Pay Transparency Notice: The actual salary within the stated range will be based on a combination of factors such as an individual's skills, experience level, educational background, and other relevant job-related considerationsPay Range$215,000 - $260,000 USDApply for this jobFirst Name *Last Name *Email *Phone *Location (City) *Resume/CV *Accepted file types: pdf, doc, docx, txt, rtfThis position is based in our Palo Alto office. Are you currently located or willing to relocate to the Bay area? * Select...Are you willing to work from the office location of the job? * Select...Are you legally authorized to work in the country for which you are applying? * Select...Will you now or in the future require sponsorship for employment visa status (e.g., H-1B, etc.)? * Select...LinkedIn ProfileWebsite
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Keywords: Tbwa Chiat/Day Inc, Santa Rosa , Customer Success Manager, Executive , Palo Alto, California