Junior IT Helpdesk Engineer

Company: Monograph
Location: Mountain View
Posted on: February 1, 2025

Job Description:

Healthcare providers go into medicine to care for people, but end up losing valuable time each day to admin work and other workplace challenges. Time that could otherwise be spent helping patients. And patients end up suffering as a result. At Commure + Athelas, we build solutions that simplify providers' lives and keep them connected to their patients so they can focus on doing what matters most: providing care.Our innovative suite of software and hardware - augmented by advanced LLM AI, RTLS, and healthcare workflow automations - boosts efficiency across every domain of healthcare, freeing up healthcare providers to spend more of their time caring for patients. Our growing suite of technologies include staff duress alerting, asset tracking, patient elopement, revenue cycle management, clinical documentation and intake, provider copilots, patient engagement and communication, home health, remote patient monitoring, and more.Today, we support over 250,000 clinicians across hundreds of care sites around the country. And we're only just getting started: Healthcare's watershed moment for AI-powered transformation is here - so join us in creating the technology to power healthcare!What You'll Do:

• Provide basic technical support for internal employees through in-person assistance, phone, email, Slack, and remote sessions.
• Troubleshoot common issues such as password resets, network connectivity, and application errors.
• Document and track support requests in the company ticketing system (e.g., Jira).
• Help create and update support documentation and knowledge base articles.
• Assist with onboarding and offboarding tasks, including setting up laptops and workstation equipment.
• Support system updates and basic configuration changes under the guidance of senior IT staff.
• Must be able to work in the office 5 days a week. Our office is located in Mountain View.What You Bring:
• High school diploma or equivalent; an associate degree or IT certification (e.g., CompTIA A+, Google IT Support) is a plus.
• Up to 1 year of experience in a technical support role or relevant internship experience.
• Basic knowledge of troubleshooting MacOS, Windows 10/11, and mobile devices (Android & iOS) is a plus.
• Strong communication and organizational skills.
• Willingness to learn and grow in a fast-paced environment.
• Familiarity with tools like Jira, Confluence, Jamf, and Okta is a bonus but not required.This role offers an excellent opportunity to gain hands-on IT experience and grow your career in a supportive environment.Why you'll love working at Commure + Athelas:
• Highly Driven Team: We work hard and fast for exceptional results, knowing we're doing mission-driven work to transform the country's largest sector.
• Strong Backing: We are backed by top investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital and Elad Gil.
• Incredible Growth: Prior to our merger in late 2023, Commure + Athelas had independently grown more than 500% YoY for three consecutive years. We've achieved Series D funding, have an industry-leading runway, and continue to scale rapidly.
• Competitive Benefits: Unlimited PTO, medical, dental, vision, excellent maternity and paternity paid time off. Note that benefits are subject to change and may vary based on jurisdiction of employment.Commure + Athelas is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process.Please be aware that all official communication from us will come exclusively from email addresses ending in @ or @. Any emails from other domains are not affiliated with our organization.
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Keywords: Monograph, Santa Rosa , Junior IT Helpdesk Engineer, Engineering , Mountain View, California